All Case StudiesProperty Management Systems

Purpose-Built Property Management Platform with Resident App

98%Resident app adoption in year one

Developed a full property management platform for an institutional SFR operator, covering leasing, payments, work orders, and HOA management, plus a resident app that hit 98% adoption in its first year.

The Challenge

The operator had outgrown off-the-shelf property management software. Leasing, rent collection, work order tracking, vendor management, and HOA compliance were handled across disconnected tools with manual handoffs. The accounting system was outdated and slowing monthly close cycles. Residents had no self-service option and every request meant a phone call.

Our Approach

We built a purpose-built platform that handles the full lifecycle: leasing, payments, work orders, vendor management, and HOA tasks in one system. We replaced the legacy accounting setup with a modern cloud-based system for both property and corporate books, speeding up monthly closes. Then we launched a resident-facing app for payments, maintenance requests, and lease management.

Results
98% resident app adoption within the first year
Significant drop in inbound call volume as residents shifted to self-service
New accounting integration cut monthly close time substantially
Leasing, payments, and work orders running in a single platform instead of four
HOA compliance tracking automated for the first time

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